Privacy Policy
Last Updated: March 16, 2026
1. Who We Are
SongWriter Novels (operating as a sole proprietorship registered in Ontario, with operations based in Quebec) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our audiobooks, subscribe to our newsletter, or interact with us.
Privacy Officer Contact:
Name: Louis Bovery
Email: contact@songwriternovels.com
Address: 205 Eardley, Gatineau, Quebec, J9H 5C9
If you have any questions about this policy or your privacy rights, please contact our Privacy Officer using the information above.
Scope: This policy applies to all individuals whose personal information we process, including website visitors, customers, and newsletter subscribers.
2. Our Legal Framework
As a business operating in Quebec while registered in Ontario and selling to customers across Canada, we comply with:
Quebec's Act respecting the protection of personal information in the private sector (as modernized by Law 25)
The federal Personal Information Protection and Electronic Documents Act (PIPEDA)
Where these laws differ, we adhere to the stricter requirement to ensure your information is protected at the highest standard.
3. What Personal Information We Collect
We collect only the information necessary to provide you with our audiobooks and related services. The specific information we collect depends on how you interact with us.
3.1 Information You Provide Directly
CategoryDescriptionPurposeContact InformationName, email addressTo communicate with you, send your audiobook delivery instructions, and manage your newsletter subscriptionTransaction DataBilling address, purchase details (audiobook titles, purchase date, amount)To process your orders and maintain purchase recordsPayment InformationCredit card details, bank account informationNote: We DO NOT collect or store this directly. All payments are processed securely through our payment partners, Payhip and Stripe.CommunicationsAny information you provide when contacting usTo respond to your inquiries and provide customer support
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information through our hosting provider, Hostinger:
Device Information: Internet Protocol (IP) address, browser type and version, Internet service provider (ISP), operating system, device type
Usage Data: Pages visited, time spent on site, referring/exit pages, clickstream data, date/time stamps
Geolocation Data: Approximate location based on your IP address
Cookies and Similar Technologies: We use cookies, beacons, tags, and scripts to enhance your browsing experience and analyze website traffic
3.3 Information from Third-Party Services
We receive information about you from the third-party service providers we use to operate our business:
Hostinger: Our website hosting provider, which collects standard server log data and analytics information as described in Section 3.2
Payhip & Stripe: When you make a purchase, these payment processors provide us with confirmation of your purchase and limited transaction details (never your full payment card information). Stripe may collect Transaction Data including your name, email address, billing address, payment method details, and purchase information.
BookFunnel: When you download your audiobook, BookFunnel provides us with confirmation of successful delivery. BookFunnel may collect your name, email address, IP address, and device information to facilitate your download.
EmailOctopus: When you subscribe to our newsletter, EmailOctopus manages your email address and tracks engagement metrics like open rates and click-through rates to help us improve our communications. EmailOctopus uses Amazon Web Services (AWS) for data hosting, which may mean your information is stored in the United States.
4. How We Use Your Information
We use your personal information only for the purposes for which it was collected, as described below:
PurposeLegal BasisInformation UsedTo process and fulfill your audiobook ordersContract performanceContact information, transaction dataTo deliver audiobooks via BookFunnelContract performanceName, email addressTo communicate with you about your purchasesContract performanceContact informationTo send you our newsletter (if you subscribe)Your consentEmail addressTo respond to your inquiries and provide customer supportLegitimate interestContact information, communications historyTo analyze and improve our website and servicesLegitimate interestUsage data, device information, analytics cookies To ensure website security and prevent fraudLegal obligationIP addresses, log data, device information To detect and prevent fraudLegal obligationTransaction data, device information
Newsletter Communications: If you subscribe to our newsletter, we use EmailOctopus to manage our email list. You may unsubscribe at any time using the link provided in every email. EmailOctopus adheres to a strict permission-based email policy and will not sell, rent, or loan your email address. EmailOctopus hosts data through Amazon Web Services (AWS) in the United States.
5. Consent
We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.
How We Obtain Consent:
Express Consent: For sensitive information or activities requiring explicit permission (such as newsletter subscriptions and certain cookies), we obtain your express consent through clear opt-in mechanisms.
Implied Consent: For less sensitive information collected as part of a transaction (such as your name and address to fulfill an order) or for essential website functions, your consent is implied through your actions.
Withdrawing Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact our Privacy Officer. Withdrawing consent may affect our ability to provide you with certain services (for example, we cannot deliver audiobooks without your email address).
Children: Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.
6. Service Providers and Third Parties
We use trusted third-party service providers to help us operate our business and serve you. These providers process your information only on our behalf and according to our instructions.
6.1 Our Current Service Providers
Service ProviderPurposeLocationData Processed
Hostinger: Website hosting, server infrastructure, analyticsCyprus (European Union)IP addresses, device information, usage data, server logs
Payhip: E-commerce platform, order processingUnited KingdomName, email, purchase details.
Stripe: Payment processingUnited StatesTransaction data, payment information
EmailOctopus: Email newsletter management, United Kingdom (data hosted via AWS in the United States), Email address, engagement metrics.
6.2 International Data Transfers
Your personal information may be transferred to, stored in, or processed in jurisdictions outside of Quebec or Canada, including the United States, the United Kingdom, and the European Union, where our service providers operate.
Important Considerations:
The United States may not offer a level of privacy protection equivalent to that in Canada
We have conducted privacy impact assessments for these transfers as required by Quebec Law 25
We have contractual safeguards in place with each provider to ensure your information receives adequate protection
By using our services, you understand and consent to the transfer of your information to these jurisdictions
6.3 Third-Party Websites
Our website may contain links to third-party websites (such as Payhip's checkout page or BookFunnel's download portal). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Data Storage and Security
7.1 Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include:
Technical measures: Encryption (including 128-bit SSL technology for data in transit), firewalls, secure servers
Organizational measures: Access controls on a need-to-know basis, confidentiality obligations for anyone accessing your data
Physical measures: Secure data center facilities for our service providers
The sensitivity of the information determines the level of security applied. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
7.2 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law .
Data TypeRetention PeriodCustomer purchase records7 years (to comply with Canada Revenue Agency tax requirements)
Newsletter subscriber email addresses. Until you unsubscribe or request deletion
Customer service communications 2 years after last contact. Website server logs and analytics data 26 months.
When information is no longer required, we securely destroy, delete, or anonymize it.
8. Your Privacy Rights
Under Canadian privacy laws, including Quebec's Law 25 and PIPEDA, you have specific rights regarding your personal information.
8.1 Your Rights
RightDescriptionRight to be InformedTo know how we collect, use, and disclose your information (this policy provides that information)Right to AccessTo request access to the personal information we hold about youRight to RectificationTo request correction of inaccurate or incomplete informationRight to Withdraw ConsentTo withdraw your consent at any time (subject to legal restrictions)Right to Erasure ("Right to be Forgotten")To request deletion of your personal information, subject to certain exceptionsRight to Restrict ProcessingTo request that we limit how we use your informationRight to Data PortabilityTo receive your information in a structured, commonly used, machine-readable format
8.2 How to Exercise Your Rights
To exercise any of these rights, please contact our Privacy Officer:
Email: contact@songwriternovels.com
Mail: 205 Eardley, Gatineau, Quebec, J9H 5C9
Response Time: We will respond to your request within 30 days, as required by law. We may need to verify your identity before processing your request.
Cost: There is no cost to exercise your rights. If your request is complex or requires significant resources, we may charge a reasonable fee, but we will inform you of any costs in advance.
8.3 Accessing Your Information
When you request access to your information, we will provide:
Confirmation of whether we hold your personal information
An explanation of how it has been used and disclosed
A list of any third parties to which it has been disclosed (where possible)
We may not be able to provide access in certain limited circumstances (e.g., if providing access would reveal personal information about another individual, or if prohibited by law). If we must deny your request, we will explain the reasons.
9. Data Breach Protocol
In the event of a data breach that poses a risk of serious injury to individuals, we have established procedures to:
Assess the breach: Evaluate the sensitivity of the information involved, the anticipated consequences, and the likelihood of harmful use
Notify affected individuals: As soon as possible after becoming aware of the breach
Report to authorities: Notify the Commission d'accès à l'information (CAI) in Quebec, as required by law
Maintain a register: Keep a record of all data breaches and our response
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and ensure proper functioning .
10.1 What Are Cookies?
Cookies are small text files placed onto your device when you visit a website. They enable our website to remember your device, secure your access, store your preferences, and understand how you interact with our site .
10.2 Types of Cookies We Use
Cookie TypePurposeDurationStrictly Necessary CookiesRequired for the website to function. They enable core functionality such as security, network management, and accessibility. Without these cookies, our website cannot function properly. Session to 365 daysPreference/Functional CookiesRemember your settings and choices (such as language preferences) to enhance your experience VariesAnalytics CookiesHelp us understand how visitors interact with our website by collecting information about pages visited, time spent, and any errors encountered. This allows us to improve our website and services. Up to 26 months
10.3 Third-Party Cookies
We use Hostinger's website analytics, which may set cookies to collect anonymous statistical information about your browsing behavior on our site. These cookies help us understand:
Which pages are visited most frequently
How users navigate through our website
Technical issues or errors that may occur
The number of visitors and their general geographic location
The information collected through analytics cookies is aggregated and anonymized whenever possible. For more information about how Hostinger uses cookies, you can review their Cookie Policy at www.hostinger.com/legal/cookie-policy .
10.4 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can:
Accept or reject cookies: Set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set
Delete cookies: Remove cookies that have already been placed on your device
Use private browsing: Browse without storing cookies, history, or site data
To manage cookies in your browser:
Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Cookies and website data
Edge: Settings → Site permissions → Cookies and site data
Important: If you choose to disable cookies, some parts of our website may not function properly .
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
Material changes: If we make significant changes, we will post notice on our website and may notify subscribers by email.
Effective date: The "Last Updated" date at the top of this policy indicates when it was last revised.
Your continued use: Your continued use of our website and services after changes are posted signifies your acceptance of the updated policy.
We encourage you to review this policy periodically.
12. Complaints and Regulatory Oversight
12.1 How to Make a Complaint
If you have concerns about how we handle your personal information, please contact our Privacy Officer first. We will investigate and respond to all complaints.
Privacy Officer Contact:
Email: contact@songwriternovels.com
Mail: 205 Eardley, Gatineau, Quebec, J9H 5C9
12.2 Regulatory Authorities
If you are not satisfied with our response, you have the right to file a complaint with the appropriate privacy regulator:
For Quebec Residents:
Commission d'accès à l'information du Québec
Website: www.cai.gouv.qc.ca
Phone: 418-528-7741 or 1-888-528-7741
Address: 575, boulevard Saint-Joseph Est, bureau 2.100, Montréal (Québec) H2J 1J5
For Residents of Other Canadian Provinces:
Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376
Address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3
The SongWriter Novels Promise